Aboriginal Corporation

Address: 22 Kenny St, Wollongong

Telephone: 4228 1585

Email: rhondacruse@exemail.com.au or iacadmin@exemail.com.au

Website: https://www.iac.org.au/

Services:

Aged Care and Disability:

-          Home Care Package provider, includes; help with personal care; domestic assistance; shopping; transport; and help to participate in social activities

-          NDIS Support Coordination

Cultural Services:

-          Cultural Centre and Keeping Place offers cultural services such as Welcome to Country and Smoking Ceremonies, as well as emergency relief and Confirmations of Aboriginality

Housing and Homelessness:

-          Assist Aboriginal people with access to stable housing, and supports those at risk of homelessness

Myimbarr Permanency Support:

-          Supports the care for Aboriginal children and young people keeping them in permanent, safe and culturally connected environments

Noogaleek and Winnanggay:

-          Children’s Care Centre (Noogaleek) and Preschool (Winnanggay) in Berkley, provides holistic care to Aboriginal and non-Aboriginal children in a culturally rich environment

Warrigal Employment:

-          Provide support, guidance and assistance to both job seeker and employees to improve the employment outcomes and support the wellbeing of the local Aboriginal community

Illawarra Aboriginal Medical Service

Wollongong:

Office Hours: Monday-Friday 9:00 am-5:00 pm

Telephone: 4229 9495

Address: 150 Church St, Wollongong  NSW 2500

Dapto:

Office Hours: Monday-Friday 9 am-5 pm

Telephone: 4262 8777
Address: 2/130 Princes Highway
Dapto NSW 2530

Services:

-          Referral pathways

-          Appointments

-          After hours care arrangements

-          Home visits and telephone access

-          Fees and billing arrangements

-          Reminder system

-          Counselling

-          Financial assistance

-          Family support

-          Food vouchers

-          Crisis and welfare support

Special circumstances assistance (accommodation, transport, health and medical)

TAFE Aboriginal Student Services

Address: TAFE Campus, North Wollongong, 2500 
Telephone: 131 601 or (02) 9715 8066 or (02) 9715 8232

Aboriginal Services Email: Aboriginal.Services@tafensw.edu.au

Services:

-          Aboriginal student support (support with enrolment, study, advice for scholarships, mentoring support, etc.)

-          Financial help (scholarships, financial help with travel, accommodation and meals, etc.)

-          Customised courses and services

Specialist Aboriginal study centres

Woolyungah Indigenous Centre

Address: 21 Northfields Ave, Keiraville NSW 2500, Building 30, UOW, Northfields Ave, Wollongong

Telephone: 4221 3776

Extensive library facilities, photocopiers, computers, coordinator to facilitate access to tertiary institutions.

Services/Facilities:

-          Tutoring computer lab

-          Quiet computer lab

-          Dedicated HDR study room

-          Common study area

-          Cultural fit pit

-          Yarning circle for learning and sharing

-          Kitchen

Common and collaborative space

Aboriginal Housing Office (AHO)

Provides culturally appropriate service coordination, support and capacity building for Aboriginal and Torres Strait Islander people and families experiencing vulnerability.

Services:

-          AHO housing

-          Repairs for an AHO household

Purchasing the AHO house that you are currently residing in

Ask Izzy

Website: https://askizzy.org.au

A search tool that can help to find services such as housing; meals; healthcare; counselling; legal advice; addiction treatment etc. It is free and anonymous and can be used without credit with Telstra as a service provider.

Homeless Hub

Address: 24 Kenny Street, Wollongong

Phone: (02) 4244 4534

Email: homelesshub@wefh.org.au

Website: www.wefh.org.au

Wollongong Emergency Family Housing supports and accommodates families and individuals who are homeless or are experiencing a crisis which threatens their current accommodation. Wollongong Homeless

Hub assists people from culturally and linguistically diverse backgrounds, Indigenous, refugees, new settlements, youth and those who have considerable barriers to obtaining private housing such as women and children fleeing domestic violence, single parent families, those recovering from drug or alcohol addiction, those living with mental health.

Services:

-          Computers

-          Photocopiers

-          Fax machines and telephones are offered free of charge to people accessing services

Community engagement officers are available for support and other support services are available to clients

Housing New South Wales

Address: 7-11 Bridge Street, Coniston

Phone: (02) 4224 5700

Website: www.housing.nsw.gov.au

Services:

-          Support to find social housing

-          Assistance with bonds for private rent

Provide tenancy forms

The Housing Trust Wollongong

Address: 120 Smith St, Wollongong

Level 7/5 Bridge St, Coniston NSW 2500

Phone: (02) 4254 1166

Email: reception@housingtrust.org.au

Website: www.housingtrust.org.au

Our team shares a deep commitment to promoting community participation and providing support services for our residents.

Services include:

-          Sustainable tenancy program (long term community housing)

-          Temporary accommodation (Paddy’s Place) in partnership with Housing NSW

-          Boarding house accommodation—Ellen Street Guesthouse

-          Housing for people with mental illness

-          Youth housing

-          Aboriginal housing

-          Refugee housing

Other special purpose partnership projects

Link2home Homelessness

Phone: 1800 152 152
Office Hours: 24/7

State-wide homelessness information and referral telephone service
Telephone Services:

-          9am-10pm Link2home provides information, assessments and referrals to homelessness support and accommodation services in NSW

10pm-9am Link2home only provides information and assessment and will refer people to emergency services if required (referral to accommodation and support services is not possible during these hours)

SAHSSI

Address: Level 1, 63a Market St Wollongong
Office Hours: Monday- Friday 9:00am-5:00pm
Phone: (02) 4229 8523

Website: www.sahssi.org.au

A Specialist Homelessness Service covering the Illawarra/Shoalhaven district.

Services:

Crisis Accommodation:

-          For women (with or without children) who are escaping domestic violence, homeless, or at risk of homelessness. Crisis accommodation and support will be provided for a period of up to 6 weeks.
SAHSSI Crisis Accommodation Facilities at: Wollongong Crisis Accommodation (provides for up to 6 women with or without children, including boys up to 17 years)
Warilla Crisis Accommodation (provides for up to 9 women with or without children, this refuge is not wheelchair accessible) Shoalhaven Crisis Accommodation and Outreach Services (provides for up to 6 women and up to 17 children)

Outreach Support:

-          On Location Support and Assistance (for women with or without children) delivers support for clients and referrals to and from partner agencies

Corrective Services:

-          Support to Female Partners of Domestic Violence Offenders (women only).
Support may include referrals to services (counselling, legal specialist, medical professionals, education/schools etc.), safety audits, advocacy (housing providers, Centrelink, job network provider, schools, family support etc.)

Transitional Housing:

-          Semi-Independent Transitional Housing Bedsitters (provided for women and children exiting the Supported Crisis Accommodation and from other Government and non-Government organisations)

24/7 Domestic Violence Crisis Service:

-          Provides 24/7 emergency accommodation and specialist support service to single women who are 18+ and women 17+ with accompanying children (male children included)

-          Offers: emergency accommodation, ongoing support from a trauma informed and specialist SAHSSI case manager, referral and partnership links with specialist services, safety planning and support

St Vincent de Paul

Address: 12-16 Miller St, Coniston

Phone: (02) 4228 8140

Website: www.vinnies.org.au

St Vincent de Paul House supports men over the age of 18 years old that are experiencing homelessness or at risk of becoming homeless. Our service provides a holistic program that is based on case management, education, life skills, drug and alcohol support, mental health support and recreational activities.

Aboriginal Corporation

Address: 22 Kenny St, Wollongong

Telephone: 4228 1585

Email: rhondacruse@exemail.com.au or iacadmin@exemail.com.au

Website: https://www.iac.org.au/

Services:

Aged Care and Disability:

-          Home Care Package provider, includes; help with personal care; domestic assistance; shopping; transport; and help to participate in social activities

CareWays

Phone: 1300 307 902

Address: 93-109 Princes Hwy, Dapto, NSW 2530
Website: https://www.careways.org.au/

Services:

Aged Care and Disability:

-          Home Care Package provider, includes; help with personal care; domestic assistance; shopping; transport; and help to participate in social activities

Services:

-          Dapto Neighbourhood Centre: The centre provides a resource that connects people to information and services that promote community capacity building, increased resilience and improved safety in the Dapto community.  Free Community Breakfast, Youth drop-in, plus leisure craft activities and events

-          West Dapto Community Development Project: This community development service provides a resource that connects people to information and services that promote community capacity building, increased resilience and improved safety in the West Dapto community

-          Horsley Community Centre and Koonawarra Community Centre: CareWays manages both centres, including the hiring of rooms to the community

-          Youth Services: We provide young people of Dapto, Horsley, Koonawarra and Thirroul with access to support, early intervention and mentoring. The service also provides a drop-in service, breakfast program, holiday activities, events and excursions

-          Community Care Services: We support people in the Illawarra community with in-home support including Home Care Packages, Meals on Wheels, personal care, domestic assistance, social support and respite care

-          Thirroul Neighbourhood Centre: The centre provides services to the community including Community Pantry, activities such as Cards, Games, Art and Craft and Bowling

Community Gateway

Address: 26 Atchison Street, Wollongong
Office Hours: Monday-Friday during business hours

Phone: 02 4226 3611

Website: www.communitygateway.net.au

Services:

Aged Care:

-          Individual Home Care Packages (HCP)

-          Commonwealth Home Support Program (CHSP)

-          Social bus trips

-          Ladies and Men’s Days Out

-          Support with My Aged Care online

-          Domestic assistance/Cleaning services

-          Personal care

24/7 in home and community services

Multicultural Communities Council of Illawarra (MCCI)

Address: 117 Corrimal Street, Wollongong
Office Hours:
Phone: (02) 4229 7566
Email: admin@mcci.org.au

A provider of community-based aged care services in the Illawarra-Shoalhaven region that deliver the following services:

·       Home Care Packages

·       Commonwealth Home Support Programme Services

·       Private Services (not government-funded)

·       Help at Home

-          Can include; personal care; domestic assistance; in-home flexible respite; social support; social activities; appointments; shopping; clinical and nursing services

·       Social Groups Illawarra

-          MCCI runs two groups each week in the Illawarra for clients with dementia on Wednesdays and Fridays.

-          Timetable available on website under ‘Social Groups Illawarra’ tab

·       Meals on Wheels

-          The service delivers between Helensburgh and Kiama.

-          Delivers to the Wollongong area and northern suburbs to Helensburgh on Tuesdays, delivers south of Wollongong Wednesdays, and meals can be picked up from the office.

-          Call during office hours on 4229 7566 or complete the ‘Enquire Now’ form on the website

Elders Friendship Program

Child Adolescent and Family Service (CAFS)

Contact:
- 4225 1478 (Wollongong)
- 4256 1928 (Shellharbour-Kiama)
Address: 17 Staff St
Wollongong, New South Wales 2500
Office Hours: Mon to Fri, 9.00am to 5:00pm
Website: https://www.syfs.org.au/syfs-services/family-services/child-adolescent-and-family-service-cafs/

CAFS supports families with children and young people, up to and including the age of 18 years, where the child or young person is:

-          Showing the early signs of emerging, or are at risk of developing, mental health issues

-          Are affected by the mental health issues of another family member

The service has a primary focus on the child or young person while working in a whole of family context. The focus is on improving their wellbeing and enabling them to better participate in their communities and reach their full potentials.

Child Care Access Hotline

Website: https://www.childcarefinder.gov.au/

Services:

-          Online search tool to help search for an approved child care service provider

-          Can search for long day care, occasional care, family day care, in home care, out of school hours care, and vacation care

Shows vacancies and no vacancies

Family Counselling Project

Contact:
4228 4383 (Wollongong)
4256 5468 (Shellharbour)

Services:

-          Targets children and young people aged up to 17 years who are vulnerable, disadvantaged, homeless or those at risk of disadvantage or homelessness as well as their families. Support can also be provided to young parents

-          Focuses on assisting young people to face issues causing problems in their lives and will work towards reconciliation where family relationships have broken down

The Project is flexible and uses a number of methods to deliver services including case management

Kids Helpline

General Enquires:
Kids Helpline Administration Open: Monday-Friday, 8:00am- 5:00pm
Phone: 07 3369 1588

Counsellor Phone: 1800 55 1800
Counselling Email: counsellor@hidshelpline.com.au

Services

-          Free, private, 24/7 phone and online counselling for 5-25 years of age

-          Offers 24/7 phone, email and web chat

-          Provides tailored sections on website for kids (5-12), teens (13-17) young adults (18-25) and parents

-          Information about family, relationships and sex, life issues, metal health, school, safety and abuse, growing up, safety, physical health and identity, friends, school and work, etc.

Also provides information for schools

Legal Aid Youth Hotline

Phone: 1800 10 18 10
Hotline Hours: 9:00am-midnight on weekdays, 24 hour service from Friday 9:00am to Sunday midnight and on public holidays

Services:

Provides legal advice and information to people under 18

Lifeline

National Office Phone: (02) 6215 9400

Services:

-          24/7 crisis support phone: 13 11 14

-          Crisis support chat online on website

-          Lifeline text (6:00pm-Midnight AEST): 0477 13 11 14

Help resources online on website: topics include; preventing suicide, asking for help, depression, family and relationship problems, panic attacks, problem gambling, self-harm, addiction etc.

Multicultural Communities Council of Illawarra (MCCI)

Address: 117 Corrimal Street, Wollongong
Office Hours:
Phone: (02) 4229 7566
Email: admin@mcci.org.au

MYDP Contact:
Allyson Pazos
Phone: (02) 4229 7566
Email: allyson@mcci.org.au

Links to Learning Contacts:

Bec Collins
Storming Johnstone
Allyson Pazos
Phone (all): (02) 4229 7566

Services:

·       Youth and Community Services

·       Multicultural Youth Development Project (MYDP):

-          Assists and supports socially isolated and disadvantaged young people (12-24 years old) from CALD backgrounds.

-          Programs and activities designed to empower young people to participate in all aspects of social and community life.

-          The program delivers a variety of activities including, sports clinics, art workshops, and participation in local festivals and events

·       Links to Learning

-          A program that aims to provide students from non-English speaking backgrounds, aged 12-24 who are at risk of leaving school early, with additional assistance and support to offset any learning barriers due to language or cultural difficulties.

-          Focuses on communication skills, developing positive self-esteem, language and living skills, career and educational pathways along with a ‘next step’ towards career goals.

-          Also provides encouragement, support, and information to assist students to remain in school. Move into training, apprenticeships, or secure employment

Newly Arrived Youth Specialists (NAYS)

Contact: 4228 0388
Address: 17 Staff St
Wollongong, New South Wales 2500
Office Hours: Mon to Fri, 9.00am to 5:00pm
Website: https://www.syfs.org.au/syfs-services/family-services/newly-arrived-youth-specialists-nays/

Services:

-          This Program assists young people aged between 12 to 21 years who are vulnerable, disadvantaged, homeless or those at risk of disadvantage and homelessness and their families, who have migrated to Australia in the last five years

Priority is given to those who have entered Australia on humanitarian visas

Parenting Program

Contact: 4257 7648

The Parenting Program supports vulnerable children, aged 0 to 12 years and their families. The focus is on the achievement of positive outcomes in child development, behaviour, safety, physical and emotional well-being, the child parent relationship and childcare competency. This Service is offered in the Shellharbour LGA only.

Resourcing Adolescent and Families Team (RAFT)

Contact:
4226 5681 (Wollongong)
4256 8734 (Shellharbour)
4422 9966 (Shoalhaven)

Services:

-          The RAFT Program targets 12 to 17 year olds who are at risk of leaving home or who have been out of home for up to six weeks and who are vulnerable, disadvantaged, homeless or those at risk of disadvantage and homelessness and their families

The focus is on intervening as early as possible to maintain or restore family relationships

Southern Youth Family Services (SYFS)

Phone: (02) 4221 7700
Email: syfs@syfs.org.au
Website: https://www.syfs.org.au/
Address: 467 Crown St, Wollongong NSW 2500

SYFS is an organization that has the main purpose of supporting and caring for vulnerable, disadvantaged, and homeless young people (ages twelve years to twenty-four years) or those at risk of disadvantage and homelessness.

Services:

-          Supported Accommodation and Housing

-          Out of Home Care Services

-          Health Services

-          Family Services

-          Education, Employment and Training

-          Youth Support Services

-          Financial Legal, Practice Assistance Brokerage

-          Transition to Independent Living Allowance

Southern Youth and Family Centre

Wollongong Youth Centre

Address: Corner of Keira and Burelli Street,

Wollongong - 85 Burelli St, Wollongong NSW 2500
Office Hours: 10:00am-5:00pm Monday to Friday,
1:00pm-4:00pm Saturdays

Phone: (02) 4227 8222

Email: youthservices@wollongong.nsw.gov.au

Website: www.wollongong.nsw.gov.au

Various free programs, services, support and advocacy for young people aged 12-24 years.

Programs include:

-          Dedicated Young Women's Space and programs

-          Rainbow League LGBTIQ group (meets fortnightly)

-          Q-munity is a group for people aged 12-15

-          Open for drop ins on: Tuesday 3-6pm, Thursday 3-8pm, Saturday 1-4pm

-          Music rehearsal space and equipment (2-hour booking: $5 / person)

On Stage: Live performers on Thursdays, 6 - 7.30pm

Balgownie Village Community Centre

Address: 113 Balgownie Rd, Balgownie
Office Hours: Monday to Friday, 9:00am-5:00pm
Telephone: 02 4285 3225

Website: https://www.balgowniecommunitycentre.org.au/

Current groups are:

-          Figtree Handweavers & Spinsters

-          Italian Women Exercise Group

-          CWA

-          Finch Society

-          Wollongong Church of God

-          Agricultural Society

-          Illawarra Quilters

-          Illawarra Shooting Association

We provide children activities for the community, exercises and rooms for hire

Bellambi Neighbourhood Centre

Address: 49A Cawley St, Bellambi
Office Hours: 9:00am-3:00pm Monday to Friday
Telephone: 02 4285 3055

Web: http://www.bellambinc.org.au/

Services:

-          Needle Exchange

-          EAPA Vouchers

-          Broadband for Seniors: (Over 55 improve technology skills) Monday and Friday 9-12

-          Kids Breakfast Program: (free meal to school-aged children, young people, and parents) Breakfast at 7:30-8:30 on school days for students, recess and lunch provided if asked

-          Community Lunch: Wednesdays 12-1 during term time

-          Bellambi Pantry: discounted and/or free fruits, vegetables, bread, and groceries, 9:30-1:00 on Tuesdays, Thursdays, Fridays, and 9:30-1:30 on Wednesdays

Work and Development Orders

Cringila Community Co-operative

Address: 32-40 Lake Ave, Cringila NSW 2502 Australia
Phone: 4274 4033

Services:

-          Provides information, referrals, casework, advocacy, social inclusion programs, school holidays programs and early childhood education through its Southern Suburbs Mobile Preschool and Multicultural Playgroup

Provides these services to adults aged 25-under 65, adults aged 65+, early childhood aged under 6, families, financially disadvantage people, migrants, refugees or asylum seekers, people from CALD backgrounds, people with disabilities, and the general community

Corrimal District Library and Community Centre

Address: 15 Short Street, Corrimal
Phone: (02) 4227 8180
Phone numbers for individual events can be found on: https://www.wollongong.nsw.gov.au/my-community/get-involved/activities-at-our-community-centres/accordions/corrimal-activities

Services and Events:

Children’s Activities

Health and Support:

-          Early Childhood Health Centre

-          Italian Social Welfare

-          Illawarra Financial Counselling Service

Hobbies and Social Groups:

-          Corrimal CPSA: activities for over 55s

-          Older Women’s Network

-          Corrimal Probus Club

-          Library Bookchat

Lifestyle and Exercise:

-          Yoga

-          Weight Watchers

-          Zumba

Religion and Faith:

-          United Church of God

-          Life Centre Church

-          New Apostolic Church

Fresh Start Mission

Website: https://www.freshstartmissions.com.au/
Email: hamilton@freshstartmissions.com.au
Facebook: Fresh Start Missions

Services:

-          A trailer unit with three hot water private shower, six clothes washing machines and dryers, and a full kitchen

-           Aim to provide each person with a small toiletry pack comprising of; soap, shampoo, conditioner, toothbrush and toothpaste along with a fresh towel

Facebook page regularly updates the location of the trailer

Orange Sky

Website: https://orangesky.org.au/
Phone: (07) 3067 5800

Services:

·       A regular laundry and shower service that also provides an opportunity for users of the services to chat with volunteers

·       24 locations across Australia

·       Provides laundry services in Wollongong, Port Kembla, Warrawong, Unanderra and Lake Illawarra

·       Times and Locations:

-          Port Kembla: Weekly on Monday at Darcy house at 9:30am-12:30pm

-          Wollongong: Weekly on Monday at St Marks Community Kitchen at 4:00pm-6:00pm

-          Warrawong: Weekly on Tuesday at Warrawong Centre at 10:30am-1:00pm

-          Unanderra: Weekly on Wednesday at Unanderra Community Centre at 11:00am-1:00pm

-          Wollongong: Weekly on Wednesday at Salvation Army Wollongong at 6:00pm-8:00pm

-          Wollongong: Weekly on Thursday at Wesley Community Care at 10:00am-1:00pm

-          Wollongong: Weekly at Lighthouse Church at 4:30pm-7:00pm

-          Lake Illawarra: Weekly on Friday at Shellharbour Assist

·       Times and locations for other regions can  be found on website

Playgroup NSW

Address: Level 1, 62 Burwood Rd, BURWOOD NSW 2134
Website: https://www.playgroupnsw.org.au/
Phone: 1800 171 882 (in NSW) or 02 9684 9500
Email: admin@playgroupnsw.org.au

Service:

-          For babies, toddlers, and pre-school aged children accompanied by mothers, fathers, grandparents, nannies, or other carers

-          800 playgroups in NSW, most are community playgroups through there are also facilitated playgroups and peer support groups for families with particular needs

-          Community Playgroups that satisfy specific needs

Locations of individual Playgroups can be found on the website

St Marks Community Kitchen

Address: 429 Crown Street, Wollongong, NSW, 2500
Phone: (02) 4225 8622
Email: office@stmarksww.org.au

Services:

·       Food and Friends:
Monday at 5:00 pm provides groceries and a meal (best to arrive before 5:30 pm)

·       Mobile Community Pantry location:

Every second Monday, start 10th Feb,  (excluding public holidays) at 4:00 pm-5:00 pm, $10 for a bag of groceries

·       Community Garden

·       Children’s Ministry:

-          Mad Youth

-          Young Adults Ministry

Junior Jives Playgroup
Wednesday mornings from 9:30 am-11:00 am

Warrawong Community Centre

Address: 9 Greene St, Warrawong

Office Hours: 10:00am-5:00pm Monday-Friday, 1:0pm-4:00pm Saturday

Telephone: 4275 1875

Email: wcp@1earth.net

Information for individual events, including individual phone numbers, can be found on the website: https://www.wollongong.nsw.gov.au/my-community/get-involved/activities-at-our-community-centres/accordions/warrawong-activities

Services and events:

-          Provide support, referral, advocacy, and information.

-          Men’s Group

-          KLAW Youth Group

-          Free community lunch (Tuesday, Wednesday, Thursday 11.30 am-12.00 pm)

-          Fitness and Meditation

-          Family Wollongong Church

-          CRAFT Group

-          Other services and events can be found on the website

Wesley Community Centre

Address: Court Lane, Wollongong (Behind Wesley Church)

Open: 11:00am (10:00am on Tuesdays) to 1:00pm
Telephone: 4229 2117

Services:

-          Morning tea served Tuesday-Friday from 11:00am (10:00am on Tuesdays)

-          Lunch every week day

-          Food parcels (blankets and clothing when available as well)

-          Board games and card games from 10:00am on Tuesday mornings

When circumstances allow it, also provide basic skills training e.g. How to write a letter, how to work in a kitchen

Unanderra Community Centre

Website: http://www.ufara.org.au/
Phone: 4271 2213
Email: unanderracc@gmail.com
Address: Cnr Factory Rd & Princes Hwy, Unanderra.
NSW. Australia. 2526
Office Hours: 9 am to 2.30 pm Monday to Thursday

Services/Programs:

Free Computer Help for Seniors:

-          Mondays 1:30-3:00 pm

-          At Unanderra Community Centre in Small Hall

-          Free drop-in sessions (no appointments needed)

-          Bring your own device or use one provided

Discover Playgroup:

-          Tuesdays at 10:45 am

-          At Unanderra Community Centre

-          An informal gathering for parents, carers, babies and children up to school age

-          Phone: 1800 171 882

-          Website: www.playgroupnsw.org.au

Orange Sky Mobile Laundry:

-          Free mobile laundry service available at Unanderra Community Centre on Wednesdays from 11:15 am-2:00 pm

Unanderra Youth Project:

-          8-18-year-olds

-          Tuesday, Wednesday, Thursday 3:00-5:00 pm

-          At Unanderra Community Centre

-          Offers fortnightly swimming, sports equipment, computer and internet, cooking, workshops, help with homework

Fitness Groups:

-          Yoga

-          Zumba

-          Vi Fit

-          Seniors Activity Group

The Disability Trust

Website: https://www.disabilitytrust.org.au/

Fairy Meadow

Address: 100-102 Jardine Street

Fairy Meadow

Phone: 02 4255 8000
Warrawong

Address: 210 Shellharbour Road

Warrawong

Phone: 02 4255 3100

The Disability Trust is committed to providing highly professional care and services as well as advocacy for people with disabilities and their families.

Services/Supports:

-          Life skills training

-          Support coordination

-          Health and fitness

-          Therapy services and clinical support

-          Supported independent living and accommodation

-          Short stay accommodation and respite

-          Community access and day services

-          School leaver employment supports (SLES)

-          Housing and tenancy

-          Personal care and assistance in daily living

-          Sports and recreation

-          Children’s services and after school care and vacation care

-          Illawarra vocational service

-          Disability employment services (DES)

Mental health services

Flourish Australia

Website: https://www.flourishaustralia.org.au/ General Enquires: 1300 779 270
NDIS Enquiries: 1300 356 874
General enquiry form available on website

Wollongong Office
Address: 3 Station Street, Wollongong, New South Wales
Phone: (02) 9393 9156

Services:

·       NDIS Support

-          Connecting with other services if not eligible for NDIS

-          Accessing NDIS, making friends, and connecting with the community

-          Managing day to day tasks

-          Finding a home

-          Taking care of your health and wellbeing

-          Accessing education and training, finding a job

·       Resolve Program

-          Residential periodic care with 24/7 support and outreach for in-home care; in combination with specialized case management and an after-hours phone line

·       Primary Care Psychiatric Liaison Service

-          Support general practices to provide comprehensive care to people in a primary care setting

·       Mental Health Peer Workforce

·       Back on Track Health (BOTH) Program

·       Employment Services

·       Community Businesses

-          Lawn mowing, gardening, and grounds maintenance

-          Commercial and residential cleaning

-          Commercial packaging and light assembly

·       Mental health workshops for professionals and workplaces

Flagstaff

Website: https://www.flagstaffgroup.com.au/
Phone: (02) 4272 0222
Address: 254 Nolan St Unanderra NSW 2526
Office Hours: 8am-5pm

Services:

-          Print, Mail & Digital 

-          Fine Foods 

-          Laundry Services 

-          Document Scanning 

-          Paper to Paper Recycling Services

-          Packaging and Assembly!

-          Coffee 

-          Glove Recycling Industrial Products 

-          Rural Fencing 

Programs:

-          School Leaver Employment Supports 

-          Supper Club 

-          Learner Driver Course 

Cooking and Dining at Home

Greenacres

Website: www.greenacres.net.au

Phone: 1800 462 446
Email: infor@greenacres.net.au

Address: 2/4 Ralph Black Drive

North Wollongong
Office Hours: 8am-4:30pm Monday - Friday

Services:

Students and School Leavers: 

·       Kickstart for Life Program: 

-            Provides for those aged 15-18 with an   NDIS plan 

-            Designed to give high school students with developmental disabilities early access to the workforce 

-            Learn vocational skills, gain valuable work experience for CV, make new friends, boost confidence, and have fun

·       Kickstart Careers - School Leaver Employment Supports (SLES):

-            A two year program that focusses on both work and life skills, available to school leavers with a range of needs

-            For those who would like to work in supported and mainstream employment, as well as those who would like to have   additional education through TAFE, University and other training   organisations

·       Work Ready Individuals:

-            Designed for school leavers and focusses less on life skills and more on work skills, located in North Wollongong

Greenacres Work:

·       Greenacres Enterprises:

-            Work opportunities in three locations in   North Wollongong 

Respite:

·       Weekday Respite:

-            For parents and carers

-            Respite centres located in Wollongong, Shellharbour, Kiama and Nowra with programs delivered Monday-Friday 9am-4pm

·       Weekend Respite:

-            Weekend Respite centres located in Kemira at IRT William Beach Gardens in Kanahooka and Ord Place in Albion Park, 

-            Respite is also offered at Greenacre Road centre 7 days a week, and though there is no overnight option at the centre,   overnight-in-home respite can be arranged through this service

·       In-home Respite:

-            Flexible in home support through Greenacres Respite Options service, one to one respite support is also   offered

Age Friendly Services:

·       Greenacres Retirement Options:

-            A centre based day program that allows participants   to transition from supported employment to retirement

Individual Support:

·       Individual Supported Options:

-            For school leavers who feel they are not   ready to go straight into the workforce

-            Specifically for people with moderate to very high support needs, especially those with a primary physical disability

-            Assistance with transport, job training, independent living, etc.

• Independent Living Skills:

-            Green acres can support people to learn skills that the need such as; travel training, shopping, budgeting, laundry,   cleaning, gardening, etc.

Alcohol and Drug Information Service (ADIS) NSW

Phone: 1800 250 015
Website: https://yourroom.health.nsw.gov.au/getting-help/Pages/adis.aspx

Services:

-          24 hour support line to call about personal issues with alcohol or other drugs, concerned about someone else or just have general questions

-          Available for support, information, counselling and referral to services in NSW

ADIS Web Chat is also available form Monday-Friday 8:30am-6:00pm (including public holidays)

Alcohol and Drug Foundation

Address: Suite 903, Level 9
122 Arthur Street, North Sydney NSW 2059
PO Box 338, North Sydney NSW 2059
Phone: 1300 85 85 84
Website: https://adf.org.au/
Email: adf@adf.org.au

CDAT Contacts:
Nowra CDAT: Nicole Kirby - nkirby@syfs.org.au
Shellharbour-Kiama CDAT: Sharon Parker - nknc@hotmail.com
Wollongong CDAT: Radda Jordan -
jordanr@wollongong.nsw.gov.au

ADFV designs and delivers a range of community programs, services, and resources targeted at preventing and minimizing alcohol and other drug-related harm.

Services:

-          Local Drug Action Teams (LDATs): supports communities to work together to prevent and minimize the harm caused by alcohol and other drugs (Wollongong LDAT, Illawarra LDAT)

-          Community Drug Action Teams (CDATS): Volunteers who lead activities to engage at-risk youth, educate parents and the wider community (Nowra CDAT, Shellharbour-Kiama CDAT, Wollongong (CDAT)

Provide a range of educational and informational resources on the website in a variety of languages

Alcoholics Anonymous (AA)

Website: https://aa.org.au/
AA Helpline: 1300 222 222

Services:

-          AA is an informal society of men and women who share their experiences with each other so that they may solve their common problem and help others recover from alcoholism

Meeting are held in various locations all around Australia, details of meeting can be found under the ‘Meetings’ tab on the website

First Step Program – HIV/AIDS & Hep C Prevention Service

Telephone: 4275 1529 (primary office)

Port Kembla
Address: Port Kembla Hospital (Opposite Sexual Health Clinic). Cnr Cowper & Fairfax St, Warrawong, 2502.
Office Hours: Monday–Friday, 8:30am-5:00pm

Wollongong
Address: The Orana Centre, 2 Rawson Street, Wollongong
Telephone: 4254 2700
Office Hours: Monday–Friday, 8:30am-5:00pm

Services:

-          Clean needles and syringes

-          Condoms (on request)

-          Information

Vending machine access (24/7:

-          Wollongong Hospital (5 pack of syringes $3)

-          Shellharbour Hospital (Five pack of syringes $3)

-          Shoalhaven Hospital (access is free)

-          Milton Hospital (access is free)

-          AMS Nowra (8:30-5:00, 5 pack of syringes $3)

Secondary offices include:

Shoalhaven Hospital – Nowra (Accident & Emergency)

Bulli Community Health Centre – Princes Highway, Bulli

Warilla Community Health Centre – Belfast Ave, Warilla

Dapto Community Health Centre – Marshall St, Dapto 

Nowra Community Health Centre – Lawrence Ave, Nowra

Ulladulla Community Health Centre, Princes Highway, Ulladulla 

CHAIN – Denison St, Wollongong 

ACON – Kenny St, Wollongong

Illawarra Drug & Alcohol Service (IDAS)

Website: www.islhd.health.nsw.gov.au

Address: Suite 3, Diamond Plaza, 65-67 Burelli St, Wollongong
Office Hours: Monday-Friday, 8:30am-5:00pm

Phone: (02) 4254 2700 or 1300 652 226

The Illawarra Drug & Alcohol Service is the central entry point for people in need of drug and alcohol support services in the Wollongong district.

Services:

-          Drug and Alcohol Counselling

-          Drug and Alcohol Information and Referral Helpline

-          First Step Program

-          Group Programs

-          Hospital Consultation Service (Inpatients)

-          Illawarra and Shoalhaven Aboriginal and Torres Strait Islanders – Drug and Alcohol Services

-          Keep Them Safe

-          MERIT Program

Opioid Treatment Programs

Narcotics Anonymous Australia

Website: https://www.na.org.au/multi/ Phone: 1300 652 320 or 0488 811 247

Services:

-          Is a 12 step fellowship similar to Alcoholics Anonymous, for recovering addicts to supports each other to stay clean

-          Those who have the desire to stop using can go to meetings

-          In the meetings people share about their recovery, work through the 12 steps, and support each other

Details and information about meetings can be found under the ‘Meetings’ tab on the website

Reach Out

Website: https://about.au.reachout.com/

Provides practical support, tools, and tips to help young people and their parents

Services:

·       ReachOut Next Step:

-          An online tool that can help young people navigate the range of mental health services available by recommending customized support options based on symptoms. Recommendations range from immediate access to information and tools for self-care such as factsheets, apps and personal stories, links to online chats, peer-to-peer forums, or referrals to face-to-face and telephone support services. The tool can be accessed for free from desktop, tablet, or mobile device via ReachOut.com

·       ReachOut has a range of games and apps available to help with anxiety, stress, and sleep. Apps include:

-          ReachOut Orb

-          ReachOut Worry Time

-          ReachOut Breathe

-          Recharge

·       The Toolbox:

-          Responds to young people’s needs by recommending apps that can help them achieve wellbeing goals, such as reducing stress or developing positive thought habits. Toolbox houses more than 50 mental health and wellbeing apps, all of which are rated and reviewed by a panel of mental health professionals

Australian Government’s Translating and Interpreting Service (TIS)

Website: www.tisnational.gov.au

Phone Numbers:

Immediate phone interpreting (24/7):

-          131 450 (within Australia)

-          +613 9268 8332 (outside Australia)

Pre-booked phone interpreting:

-          1300 655 081

-          tis.prebook@homeaffairs.gov.au

Provides interpreting services to people who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients. TIS has access to over 3000 contracted interpreters over Australia, and access to interpreters speaking more than 160 languages.

Services:

-          Immediate phone interpreting

-          ATIS automated voice-prompted immediate phone interpreting

-          Pre-booked phone interpreting

-          On-site interpreting

Free document translations (people settling permanently in Australia)

St Marks Anglican Church – EFL: English For Life

Address: 429 Crown St, Wollongong NSW 2500
Phone: (02) 4225 8622
Website: https://stmarksww.org.au/english-for-life-efl

Provides:

-          Weekly classes for people with English as a second language

-          Focusing on conversation, reading, and listening

-          All ability levels from beginner to advanced

-          A team of volunteers from St Marks teach and provide support

Classes are held in the hall behind the church, 10 am - 12 pm Mondays during school term

TAFE Illawarra

Address: Foleys Lane, North Wollongong

Phone: 1300 766 123

Website: www.tafeillawarra.edu.au
For Free English Courses:

(02) 4229 0146

Language and Communication Assistance:

-          The Adult Migrant English Program (Free, Phone: 1800 114 707, Email: amep@tafensw.edu.au)

-          Settlement Language Pathways to Employment and Training (Free, Phone: (02) 9942 0933, Email: amep.slpet@tafensw.edu.au)

-          Skills for Education and Employment Program (Free, referral based, Phone: 1800 114 707, Email: see@tafensw.edu.au)

-          Skillmax and English for Employment (EFE): (Email: skillmax@tafensw.edu.au)

Become a volunteer English tutor (Phone: (02) 9942 0644, Email: amephts@tafensw.edu.au)

Barnados

Address: 13 Greene St, Warrawong

Phone: (02) 4275 8575

Website: https://www.barnardos.org.au/

Services:

-          Foster care, kinship care and adoption

-          Family support

-          Advocacy for children

-          Adolescent services

Professional development

Community Gateway

Address: 26 Atchison Street, Wollongong
Office Hours: Monday-Friday during business hours

Phone: 02 4226 3611

Website: www.communitygateway.net.au

Services:

Aged Care:

-          Individual Home Care Packages (HCP)

-          Commonwealth Home Support Program (CHSP)

-          Social bus trips

-          Ladies and Men’s Days Out

-          Support with My Aged Care online

-          Domestic assistance/Cleaning services

-          Personal care

-          24/7 in home and community services

Disability Support:

-          24/7 in home care

-          Life skills and creative workshops

-          Education

-          Youth groups

-          Community participation

-          Health and nutrition classes

-          Daily personal activities (shopping, cooking, etc.)

-          Transport services

Community Hubs:

-          Sensory room

-          Gym equipment

-          Classes (cooking, music, technology, art and craft, photography, etc.)

-          One on one support with Community Workers

Department of Family and Community Services

Address: 7-11 Bridge St, Coniston NSW 2500
Telephone: 4222 8600 or 4222 8400
Website: www.facs.nsw.gov.au

Services:

-          Permanency Support Program

Programs, services, and support for families:

-          Intensive Family Preservation

-          Brighter Futures

-          Staying Home Leaving Violence

-          Integrated Domestic and Family Violence Services Program

-          DCJ Scholarships]

-          Grandmother Against Removal NSW (support for Aboriginal families)

Achieving School Success (support for non-English speaking families)

Family Relationship Centre

Phone: 1300 364 277

Address: Level 1, 63b Market Street

WOLLONGONG NSW 2500

Website: www.familyrelationships.gov.au/

Services:

-          Provides information about family relationships at all stages

-          Can provide assistance and support when going through separation
provides joint Family Dispute Resolution mediation sessions

-          Can also refer clients to other specialist services such as, family law counselling or programs about parenting after separation

Costs:

-          Family Relationship Centres provide information, referral and individual sessions free of charge

-          Centres also provide up to one hour of joint Family Dispute Resolution sessions free of charge

Family Relationship Centres will charge clients earning $50,000 or more gross annual income $30 per hour for the second and third hours of Family Dispute Resolution.

Relationships Australia

Telephone: 4221 2000

Address: Level 1/63B Market St, Wollongong

Website: www.relationshipsnsw.org.au/

Services we offer include:

-          Counselling

-          Family dispute resolution (mediation)

-          Family violence prevention

-          Children’s contact service

-          Rural and remote counselling

-          Aboriginal and Torres Strait Islander people and their families

-          Workplace services

-          Problem gambling

-          Senior relationship services

Disability Royal Commission Counselling Services

Southern Youth & Family Services (SYFS)

Address: 467 Crown Street, Wollongong

Phone: (02) 4228 1946

Email: syfs@syfs.org.au

Website: www.syfs.org.au

Services:

-          Supported Accommodation and Housing

-          Out of Home Care Services

-          Health Services

-          Family Services

-          Education, Employment and Training

-          Youth Support Services

-          Financial Legal, Practice Assistance Brokerage

-          Transition to Independent Living Allowance

Southern Youth and Family Centre

Anglicare

Website: https://www.anglicare.org.au
Phone: 4229 7911
Address: 152 Keira St, Wollongong NSW 2500
Office Hours: 9am-5pm Monday-Friday

Services:

·       NILS

·       StepUp Loans

·       Financial Counselling

-          Can help assess your financial situation

-          Provide information about credit and debt issues

-          Design a personal money management plan

-          May act as an advocate for you and negotiate with credit providers, government agencies, and businesses

-          Provide information on credit laws, debt recovery processes, bankruptcy, and other areas of service

-          Can refer you to other services

·       Utility Bill Assistance

·       Rental Arrears Assistance

·       Bond Assistance

Medical Assistance

Financial Counselling (Illawarra Legal Centre)

Address: 7 Greene Street, Warrawong
Phone: (02) 4276 1939

Services:

-          Provides information and workshops about credit laws, legal action which could be taken against you, mortgage-related issues, information and advice on bankruptcy

If having difficulty with money, will assess your finances, negotiate with the people or companies you owe money to, and help you organize your finances

National Debt Hotline

Office Hours: Monday-Friday 9:30am-4:30pm
Website: https://ndh.org.au/
Phone: 1800 007 007

Services:

-          A free, confidential not-for-profit, community-based service

-          Can help you manage your debts, get your finances back under control, can provide information and advice about credit and debt-related matters, the rights of debtors, the pros and cons of bankruptcy, working out realistic payment plans for debts, and how to access other specialist support services

-          When calling the hotline, a trained financial counselor will assess your situation and provide you with free advice, if the matter is more complex they can refer you to your closest face to face financial counseling service

Are also able to refer you to legal services, crisis food and accommodation services, and health services

Anglicare

Website: https://www.anglicare.org.au/

General Enquiry Phone: 1300 111 278

Wollongong Office
Address: 152 Keira Street, Wollongong, NSW 2500

Phone: (02) 4229 7911

Services:

·       Mobile Community Pantry and Mobile Community Fresh Food:

-          Provide low-cost groceries, $10 for groceries (EFTPOS available), and $2 for fresh food (bring Pension, Health Care or Immigration Card)

-          There are locations in Sydney and the Illawarra and the vans visit these locations fortnightly, locations include:

-          Mobile Community Pantry - West Wollongong at St Mark's Anglican Church, 429 Crown St, West Wollongong, Every  second Monday (from 24th Feb) 4.00 pm - 5.00 pm

-          Mobile Community Pantry – Berkeley at Second Chance Op Shop, Lot 1 Winnima Way, Berkeley, Every second Tuesday (from 18th Feb) 1.30 pm - 2.30 pm

·       Community Pantry at Anglicare Op Shops:

-          Op Shops in the following locations offer $10 bags of groceries: Campbelltown, Dee Why, Lithgow, Liverpool, Marrickville, Miller, Mount Druitt, Parramatta, Penrith, Richmond, St Marys, Tahmoor, Villawood

·       Emergency Food Assistance:

-          Offers three free food parcels per year

-          Information on where low-cost food can be purchased is also available

-          Depending on the location the food may include fresh food (hamper, fruit and vegetables), non-perishable food, and groceries

BaptistCare Darcy House

Address: Lot 1 Old Port Road, Port Kembla, NSW, 2505
Website: www.baptistcare.org.au
Email: DSrohmuller@baptistcare.org.au
Phone: (02) 4298 2800

Services:

-          Material aid in the form of a community breakfast and lunch is available for men and women including street-based sex workers, homeless people, those at risk of homelessness, or those who are disadvantaged.

Available Monday-Friday 9:15 am-1:30 pm

CareWays – Dapto

Address: 93-109 Princes Hwy, Dapto, NSW 2530
Office Hours: Monday-Friday, 9:00am-5:00pm (excluding public holidays)
Phone: (02) 4262 1918 or 1300 307 902
Email: help@careways.org.au
Website: https://www.careways.org.au/

Free Community Breakfast Program:

-          Monday and Thursday 8:00am-9:30am

-          Allows local families and community member to enjoy a warm breakfast

Youth attending the breakfast need to be accompanied by an adult and will receive a snack pack to take to school

Hope Church – Hope Community Pantry

Address: 3/23 Cemetery Rd, Helensburgh

Website: http://hopechurch2508.org.au/
Phone: (02) 4294 2299 or 0404 803 055

Services:

-          Hope Community Pantry is a low-cost food service

-          The Pantry operates every Friday during school terms from 12:00 pm until 2:00 pm

-          Is a drop-in service offering a light lunch and cuppa in a warm, friendly environment

-          Members pay a small fee(between $5-$9) to access a range of supermarket items that supplement their weekly grocery shop, as well as free staples such as bread, fruit, and vegetables

Provides one-off, short-term, or long term support and assistance to suit each family’s needs

Lighthouse Community Kitchen

Address: 1 Railway Station Square, Wollongong
Phone: 2 4229 9744
Email: lighthouse@adifferentlight.com.au

Services:

-          LCK is a pop up restaurant open to the community and free of charge

-          LCK invites Orange Laundry to attend each week

Thursday night 6:00 pm

Northern Illawarra Meals on Wheels

Address: Bulli Community Centre
326 Princes Hwy
BULLI NSW 2516

Website: www.nimow.com.au/

Phone: (02) 4285 6126
Email: admin@nimow.com.au

Wollongong:
Phone: 4226 5869

Port Kembla:
Phone: 4274 8230

Kiama:
Phone 4232 3735

Services:

-          Delivers meals and social support to eligible people.

-          Provides personalized meal delivery with a large selection of cold or frozen meals delivered daily, weekly, fortnightly, or monthly

-          Also offers meals heated in the home for people with dementia or complex needs

-          Social support to assist with shopping, outings, or in-home visits from staff and volunteers

Services provided to frail older people over 65, and Aboriginal or Torres Strait Islanders over 50 with a functional disability and their unpaid carers

St John the Baptist Serbian Orthodox Church

Address: 82 Kenny Street, Wollongong
Website: www.soc.org.au
Phone: 4229 1287

Services:

-          Provides a weekly community meal for elderly members of the Serbian ethnic community

Thursday 10:00am

St Marks Community Kitchen

Address: 429 Crown Street, Wollongong, NSW, 2500
Phone: (02) 4225 8622
Email: office@stmarksww.org.au

Services:

-          Food and Friends: Monday at 5:00pm provides groceries and a meal (best to arrive before 5:30pm)

Mobile Community Pantry location: Every second Monday, start 10th Feb,(excluding public holidays) at 4:00pm-5:00pm, $10 for a bag of groceries

St Vincent de Paul – Food Van

Address: Wollongong Railway Station, Lowden Square, Wollongong, NSW, 2500 (western side of Wollongong Railway Station)
Website: www.vinnies.org.au
Email: vinnievan@vinnies.org.au
Phone: (02) 228 2140

Services:

-          Dinner provided to those who are homeless, at risk of homelessness, and for those who are disadvantaged

-          Swags, blankets. beanies and toiletries, including feminine hygiene products, are available upon request

-          Referral to other services is also provided

Available Friday 7:00 pm-7:45

Southern Youth and Family Services (SYFS)

Address: 1a Denison Street, Wollongong
Website: www.syfs.org.au
Email: chain@syfs.org.au
Phone: (02) 4226 5816

Services:

-          Material aid in the form of breakfast for children and young people aged 12-24

-          Available Monday-Friday 9:00am-10:30am

Showers, Laundry facilities, haircuts, feminine hygiene products, condoms also available Monday 9:00am-12:30pm, Tuesday-Friday 9:00am-4:30pm

Wesley Community Centre

Address: 3 Court Lane Wollongong
Website: www.wesleycommunitycare.org.au
Email: wgonguca@bigpond.net.au
Phone: 4229 2117

Services:

-          Community meals are provided as emergency relief every weekday

Open Monday-Friday, 11:00am-1:00pm

Wollongong Emergency Family Housing

Address: 75-79 Keira Street, Wollongong
Website: www.wefh.org.au
Email: info@wefh.org.au
Phone: (02) 4228 0955

Services:

-          Provides aid in the form of breakfast for people who are sleeping rough

Available Monday-Friday 9:00am-10:00am

Council of NSW (ACON) Aids Illawarra

Address: 47 Kenny St, Wollongong

Telephone: 4226 1163

Email: illawarra@acon.org.au

Delivers campaigns and programs to eliminate new HIV transmissions, and support people living with HIV.

General and specific services for:

-   People with HIV

- Gay and bisexual men

-    Lesbians and same-sex attracted women

-  Trans and gender diverse people

-   Intersex people

Dedicated services for:

-     Young gay men

-          Asian gay men

-          Sexually adventurous gay men

-          Aboriginal and Torres Strait Islander people

-          Older LGBTI people

-          LGBTI people who use drugs

Services and supports:

-          HIV prevention

-          HIV support

-          Sexual health

-          Mental health

-          Alcohols and drugs

-          Safety and inclusion

-          Domestic and family violence

-          Ageing

-          Pride inclusion programs

-          Pride training

-          Other health issues

-          Policy and research

-          Counselling

-          Treatment advice

-          Housing advice

Headspace

Address: Level 1, 85 Smith Street, Wollongong
Office Hours: Monday-Friday 8:45am-5:00pm

Phone: (02) 4220 7660

Website: https://headspace.org.au

Free youth health service for young people aged 12-25 years.

Services:

-          Dietitian (nutrition screening, dietary assessment, education and support around food, lifestyle, and healthy eating strategies)

-          Doctor (GP) (on-site or linked to centre)

-          Alcohol and drug services (workers on site or linked to the centre)

-          Youth reference group

-          Mental health services (may include; psychologists, psychiatrists, counsellors, and other workers)

-          Sexual health services (sexual health screening on site or links to local service)

-          Work and study services (workers on site or linked to the centre)

Youth programs

Health Direct

Helpline: 1800 022 222
National Relay Service available for hearing or speech impediments: Call 1800 555 677 and ask to be transferred to Health Direct
TIS National available for interpreters: 131 450 and ask to be transferred to Health Direct

Services:

-          Provides free health information and advice, 24/7 on helpline

-          Website provides a symptom checker and a service finder

Mobile app available for download to provide convenient access to trusted health information, check your symptoms and find health services

Illawarra Women’s Health Centre

Address: 2/10 Belfast Avenue, Warilla
Office Hours: Monday-Friday 9am-5pm

Phone: (02) 42 55 6800

Phone counselling (1800 82 55 44)

Website: https://womenshealthcentre.com.au/illawarra/

Provides free or low-cost and affordable medical, allied and complementary healthcare as well as health and well-being programs.

 Services:

-          Female Doctor

-          Women’s Health Nurse Clinic

-          Dietitian

-          Information support and referral on a wide range of women’s issues

-          Mental health and wellbeing (psychologists, counselors, social workers)

-          Massage

-          Pregnancy termination

-          Information, support, and referrals

-          Phone counseling (1800 82 55 44)

-          Exercise classes

-          Legal advice and support

-          Financial counseling

-          Beauty therapist

-          Reflexology

-          Complementary therapies

-          Advocacy

-          Educative groups/sessions on women’s health issues

-          Space for women’s groups to meet

-          Work Development Orders

National Home Doctor

Call Centre Phone: 13 74 25
Call Centre Open: from 6pm weekdays, 12pm Saturday, all day Sunday and public holidays
General Enquiries: (02) 9424 7997
Email: info@homedoctor.com.au

Services:

-          Provides after-hours medical care for urgent non-life-threatening conditions

-          Services are bulk billed for all Medicare and GOLD DVA cardholders

-          If not a cardholder service can be paid out of pocket and a receipt can be taken to Medicare for a full refund

And overseas students with overseas student health cover and overseas visitors health cover with Allianz, NIB, Medibank Private, or Bupa will not be charged a fee

NEAMI

Address: 24 Kenny Street, Wollongong NSW 2500
Office Hours: Monday-Friday 8:30am-5:00pm (closed public holidays)
Phone: (02) 4226 3277
Email: wollongong@neaminational.org.au

Services:

·       Community based mental health

-          Support to build independence and stay connected while improving mental health and wellbeing

·       Residential mental health

-          Short to medium term support helping to avoid hospitalization to support the transition back to the community

·       Housing and homelessness

-          A targeted approach to prevent homelessness and support the way to long term housing

·       NDIS services

-          Help to navigate the NDIS

·       Suicide prevention

-          Support to improve understanding and respond appropriately following a suicide attempt or suicidal crisis

·       Intakes assessment and service navigation

-          Fast and easy access to finding the right mental health support

One Door Mental Health

Phone: 1800 843 539
Email: information@onedoor.org.au

Wollongong Office
Address: 32-34 Auburn Street (300m south of Wollongong Train Station), Wollongong 2500
Office Hours: Monday-Friday, 9:00am-4:00pm
Phone: 0408 368 538
Email: wollongong@onedoor.org.au

Illawarra Clubhouse
Address: 34 Auburn Street, Wollongong, NSE, 2500
Phone: 0408 368 538/0401 181 657
Email: illawarra.clubhouse@onedoor.org.au

H2H – Hospital to Home
Phone (02) 9854 5544. 

Health Care Services (psychology and physical):
Email: healthcare@onedoor.org.au
Phone: (02) 9199 6143.

Bilingual Support Services:
Phone: (02) 8737 5566 or (02) 8737 5567
Email: auburn@onedoor.org.au

Services:

·       Information and Support (call or email)

·       Carer Services:

-          Carer Education Modules provides families, carers, and friends of those living with mental illness with workshops that can build knowledge and skills, the dates and locations of the workshops can be found on the website under ‘Carer Services’

·       H2H – Hospital to Home provides support for people living with mental illness and those who have self-harmed or attempted suicide for up to 12 weeks following discharge from hospital

·       Psychology Services:

-          NDIS Service and Support available at the Illawarra Clubhouse, provides group-based activities in the centre and in the community, individual support, and coordination of support

·       Physical Health

-          Nourishing You provides adults recovering from mental illness to learn food life skills. Contact 9199 6143 or email Health Care

-          Moving You provides adults living or recovering from mental illness the opportunity to learn safe and effective exercise, contact 9199 6143 or email Health Care

-          Tobacco-Free provides a 48-week group program that runs weekly for one hour tailed for those with a mental illness who want to quit tobacco, reduce tobacco use, or think about addressing tobacco, individual one on one support is also available

·       Bilingual Mental Health Support Service

-          Provides support and can help assist with the navigation of services

·       Education and Training

-          Courses and workshops that cover topics such as accidental counselor; advocacy; effective communication; mental health; and suicide awareness. For more information contact (02) 9879 2600 or email rebecca.lewis@onedoor.org.au

Rape and Domestic Violence Services Australia

Phone (NSW Rape Crisis): 1800 424 017
Phone (Sexual Assault Counselling Australia): 1800 211 028

Website: https://www.rape-dvservices.org.au/

Services:

-          Provides telephone, online, and some face to face counselling (all services are free and 24/7)

-          Provides counselling for people of all genders who have been impacted by sexual assault

NSW Rape Crisis Services:

-          Provides; professional trauma specialist counsellors; telephone and online support; information and referrals to other services; vicarious trauma support and debrief (for professionals including police and journalists)

-          Can also assist with; managing the impacts of sexual assault; talking to family and friends; information on reporting to the police; information on accessing medical help; referrals to other services

Sexual Assault Counselling Australia Services:

-          For adults who experienced sexual assault in childhood and who are involved in, or impacted by, the National Redress Scheme resulting from the Royal Commission into Institutional Responses to Child Sexual Abuse. and for supporters of anyone who has been impacted by institutional child sexual abuse

-          Provides; professional trauma specialist counsellors, free telephone and face to face counselling, information and referrals

SANE Australia

Website: https://www.sane.org/
Email: info@sane.org
Phone: 1800 18 7263 (Monday-Friday, 10:00am-10:00pm)
Webchat: Accessed through website and available Monday-Friday, 10:00am-10:00pm

SANE Help Centre (phone, email or webchat) is not a crisis service but does provides counselling, support, information and referrals to adults who have a complex mental illness, complex trauma or high levels of psychological distress

Aboriginal Legal Service

Address: Ground Floor, 65 Market St, Wollongong

Telephone: 4225 7977 or 4225 7978

Web: www.alsnswact.org.au

Legal services:

-          Criminal law

-          Family law

-          Care and protection law

-          Tenancy services

Other services:

-          Field Officers who live and work in their communities working hand in hand with our Lawyers as cultural translators

-          Custody Notification Service provides early legal advice for Aboriginal people taken into police custody

-          help people apply for Work and Development Orders

-          Assist people in accessing Civil law advice

-          Have educational resources about legal information and rights and assist people through our Community Legal Education program

-          Referrals

Civil Law Service for Aboriginal Communities (Legal Aid)

Website: https://www.legalaid.nsw.gov.au/what-we-do/civil-law/civil-law-service-for-aboriginal-communities
Phone: 1800 793 017 or (02) 9219 5057
Email: moneycounts@legalaid.nsw.gov.au

Delivers advice, casework and education service to specific Aboriginal communities in NSW.

Services:

-          Assistance with money worries, including debts, fines, renting or buying household goods, funeral expenses, bills, super and insurance

-          Assistance with housing, including evictions, rent arrears, issues for women in custody, disputes, and repairs

-          Assistance with Centrelink, including eligibility, and payment cancellations

-          Assistance with the police, including police harassment, complaints about conduct, wrongful arrest, and wrongful detention

-          Also provide: advice and assistance, representation, and education

CLSAC conducts regular outreach to Aboriginal communities including; Mt Druitt, Batemans Bay, Mogo, Moruya, Bodalla, Silverwater and Wallaga Lake (other locations found on website).

Illawarra Legal Centre

Address: 7-9 Greene St, Warrawong

Phone: (02) 4276 1939

Website: www.illawarralegalcentre.org.au

Telephone Interpreter: TIS 13 14 50 (contact through the National Relay Service)

Tenants Service

Phone: 02 4274 3475

Freecall: 1800 807 225

Provides free legal services to the public by telephone, at the centre, and through outreach locations

Services:

-          General Law (free legal advice in most areas and possible ongoing assistance)

-          Tenants Service (free specific advice and assistance for renters)

-          Welfare Rights (free specific advice and assistance for people having problems with Centrelink)

-          Child Support (free specific advice and assistance for parents receiving payments from another parent for their children)

-          Financial Counselling

-          Children’s Court Assistance Scheme (free specific advice and assistance for young people

-          Aboriginal Legal Access Program (ALAP)

-          Community Legal Education (education seminars for community workers and the public)

Law Reform and Policy Work

Immigration Advice & Rights Centre (IARC) Sydney

Address: Level 8, 377-383 Sussex St Sydney NSW 2000
Website: http://www.iarc.asn.au/

Phone: (02) 8234 0700

Email: iarc@iarc.asn.au

Services focused on:

-          Family and humanitarian migration

-          Reuniting families

-          Keeping families together

-          People on a partner or spousal visas, family visas, carer visas, protection visas

-          Providing immigration advice to the LGBTIQ community and to people with disability

Provides:

-          Free immigration advice and representation to refugees and financially disadvantaged immigrants in New South Wales

-          Information guides

-          Conducts education and information seminars for legal professions, other service providers, and the public

Allows law students to do PLT placements

Immigration Service (Legal Aid)

Address: Central Sydney office, 323 Castlereagh Street, Haymarket
Telephone: 02 9219 5790 (call to book an appointment)

Provides:

-          Free independent advice about; family; refugee and humanitarian visas; temporary visas including bridging visas and visitor visas; resident return visas; and Australian citizenship

-          Representation in court if eligible for legal aid

-          Registered migration agents who provide advice and representation

Informational talks for community groups and community worker on topics such as; refugee and humanitarian visa; family visa; family violence provisions

Legal Aid Wollongong

Address: Graovac House, Ground Floor, 73 Church Street, Wollongong

(opposite Wollongong Court House)

Phone: (02) 4228 8299

Services:

-          Free confidential face to face legal advice on most legal issues

-          Legal representation for eligible clients

-          Family dispute resolution services to parties in a family law dispute

-          Free workshops and webinars for the public and community organisations

-          Free legal information

Specialist services for particular groups in the community

Women’s Legal Service NSW

Website: https://www.wlsnsw.org.au/
Phone: (02) 8745 6900
Email: reception@wlsnsw.org.au

Domestic Violence Legal Advice Line:
- (02) 8745 6999 or 1800 810 784, Mondays and Thursdays 1:30pm-4:30pm, Tuesdays 9:30am-12:30pm

Indigenous Women’s Legal Contact Line:
- (02) 8745 6977 or 1800 639 784

Working Women’s Legal Service:
Phone: (02) 8745 6954

Services:

-          Provides free legal advice and referrals to women in NSW, particularly those who are socially and economically disadvantaged

-          Provides legal advice in areas such as; family law;  domestic and family violence; sexual assault; victim support; human rights and access to justice issues; care and protection;  and discrimination and employment

Specialist Programs:

-          Domestic Violence Legal Service: free legal service for a range of areas  including; casework; legal advice and advocacy

-          Indigenous Women’s Legal Program: staffed by women and offers free services including; free legal advice via the Indigenous Women’s Legal Contact Line, assistance in finding a lawyer, and face-to-face advice through IWLP Outreach Clinics

-          Working Women’s Legal service: provides free legal advice via the Working Women’s Legal Service if someone has experienced sexual harassment, pregnancy discrimination, or discrimination because of family responsibilities

Australian Men’s Shed Association

Website: https://mensshed.org

Email: amsa@mensshed.net

Phone: 1300 550 009

Men’s Sheds are located in a range of locations and each one runs activities specific to that Shed. Examples of activities run by Sheds are, making furniture, restoring and fixing machines, learning new skills, making traditional weapons, learning to cook, and learning how to contact families via computers.

Men’s Sheds are open to all, though some specific Sheds may have membership restricted to Aboriginal or Torres Strait Islanders for cultural purposes, or may also be restricted to residents of private facilities such as Aged Care and Residential Care facilities.

Men’s Sheds in the general area of the 2500 postcode are:

-          George Cross Falcons Club (Cringila)

-          Corrimal Community Men’s Shed

-          Port Kembla Men’s Shed

-          Bulli Woonona Men’s Shed

-          Other locations and the relevant contact details are listed on the website

MensLine Australia

Website: https://mensline.org.au/
Phone Counselling Number: 1300 78 99 78

Once registered with MensLine Australia, services include:

-          Phone counselling

-          Online chat counselling is a free 24/7 service that provides real-time online chat with a professional counsellor and a focussed session lasting up to 30 minutes

-          Video chat counselling is a free 24/7 service that provides, real-time face to face support with a professional counsellor using Skype and a session lasting for up to 30 minutes

The website also provides information about relationships, parenting concerns, mental health, loss and grief, and wellbeing, etc.

Department of Family and Community Services

Address: 7-11 Bridge St, Coniston

Phone: (02) 4222 8400

Website: www.facs.nsw.gov.au

Services:

-          Permanency Support Program

Programs, services and support for families:

-          Intensive Family Preservation

-          Brighter Futures

-          Staying Home Leaving Violence

-          Integrated Domestic and Family Violence Services Program

-          DCJ Scholarships]

-          Grandmother Against Removal NSW (support for Aboriginal families)

Achieving School Success (support for non-English speaking families)

Illawarra Multicultural Services

Address: 17 Auburn Street, Wollongong

Email: info@ims.org.au

Website:www.ims.org.au

Provides a range of programs and projects to meet the needs of new arrivals and culturally and linguistically diverse (CALD) individuals, families, communities who are socially and/or financially disadvantaged with low English proficiency.

Services:

-          Settlement Engagement and Transition Support Program (SETS) (settlement services to assist people during the first five years of arrival in Australia)

-          Family Services (Early Intervention and Placement Prevention Program)

-          Community Builders – Community Capacity Building Program (CCB)

-          Multicultural Supported Playgroups (MSP) (children aged 0-5 and their families, parents/or carers from newly arrived refugee communities)

-          Casual Child Minding Scheme (CCMS)

-          Community Support Program (CSP)

-          National Disability Insurance Scheme (NDIS)

-          Community Hubs

-          Refugee Youth Peer Mentoring Program (RYPMP)

Emergency Relief (For those who are financially distressed)

Illawarra Muslim Aid Inc.

Address: No. 5 Foley Street

Gwynneville NSW 2500

Email: imuslimmaid@gmail.com

Phone: 0419614378

Services:

-          Providing Socialization and interaction programs to Muslim migrants and Refugees in the Illawarra region by connecting them to wider communities

-          Working in partnership with other organisations to refer Muslim migrants and refugees in the Illawarra region to a range of locally-based Islamic services

-          Assisting Muslim migrants and refugees in the Illawarra region with Temporary/ Emergency financial support

Providing settlement information to Muslim migrants and refugees in the Illawarra region in order to live in harmony and to promote friendships and peace within the wider communities

Multicultural Communities Council of Illawarra (MCCI)

Address: 117 Corrimal Street, Wollongong
Office Hours:
Phone: (02) 4229 7566
Email: admin@mcci.org.au

Website: www.mcci.org.au

Multicultural Men’s Shed:
Address: 5 Miller Street, Coniston at the rear of the IteC building
Open: Tuesdays and Wednesdays each week

Services:

·       Supports people and communities from culturally and linguistically diverse backgrounds in Wollongong, Shellharbour, Kiama, and Shoalhaven.

·       Youth and Community Services:

-          Multicultural Youth Development Project; supports young people from CALD backgrounds and has an extensive range of programs and activities

-          Links to Learning; a program that works with the same cohort of students throughout a full year and extends their skills and abilities

-          Cook-Off; aims to connect seniors and younger people through international food and cooking

·       My MCCI – Care Service:

-          A provider of community-based aged care services in the Illawarra-Shoalhaven and ACT-Queanbeyan regions that deliver the following services:

-          Home Care Packages

-          Commonwealth Home Support Programme Services

-          Private Services (not government-funded)

-          Help at Home

·       Social Groups Illawarra

-          Held at locations across the Illawarra, the groups provide food, a wide variety of lifestyle, and health and wellbeing activities

-          MCCI also runs two groups each week in the Illawarra for clients with dementia on Wednesdays and Fridays

-          Timetable available on the website under ‘Social Groups Illawarra’ tab

·       Multicultural Men’s Shed:

-          The Multicultural Men’s Shed in Coniston is open to older men who live in Wollongong, Shellharbour, and Kiama, and provides a place for men to come together and complete personal or group projects in wood or steel

·       Meals on Wheels

-          The MCCI Meals on Wheels Service provides a selection of frozen meals for older people, people with a disability, people recovering from surgery, and carers.

-          The service delivers between Helensburgh and Kiama

-          Delivers to the Wollongong area and northern suburbs to Helensburgh on Tuesdays, delivers south of Wollongong Wednesdays, and meals can be picked up from the office

-          Call during office hours on 4229 7566 or complete the ‘Enquire Now’ form on the website

·       Elders Friendship Program:

-          Links community volunteers with older people who live alone or in residential aged care facilities and; would like to reconnect with their language or culture; would appreciate an extra visitor; or need a bit of extra help to get out to activities and appointments

·       Carers Support:

-          MCCI’s Carers Support Groups are a way to meet other carers and make new friends, obtain information about carer support services, and learn from others

-          Information about the carer support groups can be found on the website under the ‘Carers Support’ tab, or call 4229 7566 or email admin@mcci.org.au

·       Dementia Support:

-          Supports people living with dementia and their carers through social and carers groups and in-home flexible respite services

-          More information can be found on the website in the ‘Dementia Support’ tab

Navitas English

Address: Unit 2, 36 - 42 Auburn Street, Wollongong

Email: HSS@navitas-english.com.au

Website:www.navitas-english.com.au

Navitas is involved in the early stages (first 6 months) of resettlement services for refugees. They also provide services and initiatives such as:

-          Skills for work

-          English learning

-          Settlement programs

Pathways to employment and training

Wollongong City Council

Address: 41 Burelli Street, Wollongong

Email: council@wollongong.nsw.gov.au

Website: www.wollongong.nsw.gov.au

A variety of services, initiatives, and projects including

(and often changing):

-          Wollongong City Council's Language Aide Service and Interpreter Service

-          Australian Citizenship Ceremonies

-          Information Guide and Map for new communities

-          Beach Safety

-          Community Language Books

-          Multicultural Reference Group

-          Living Books

-          Migration Public Art Project

SCARF

Address:  Community Gateway Hub - 26 Atchison Street, Wollongong, NSW, Australia
Office Hours: Monday-Friday 10:00am-4:00pm
Email: scarf@scarfsupport.org.au
Phone: (02) 4224 8646

Website: www.scarfsupport.org.au

Services:

-          SCARF Befriending

-          L2P Driver Mentoring

-          Education and Tutoring

-          Inclusion and Diversity

-          Social Inclusion

-          SCARF Youth

-          Continuous Learning for Adults

Special Projects

Community Transport

Wollongong-Shellharbour

Address: 108A Tongarra Rd, Albion Park

Phone: (02) 4256 0091

Website: https://ctws.com.au

We provide affordable and reliable community transport options to eligible community groups and individuals living between Austinmer and Dunmore. Eligible individuals and groups are transported using the services listed. Our service is supported by a team of dedicated volunteers and paid staff.

Green Connect

Phone: (02) 4243 1537

Email: enquiries@green-connect.com.au

Website: www.green-connect.com.au

Staffing Solutions:
Contact: Bron
Phone: (02) 4243 1537
Email: staffing@green-connect.com.au

Services/Provisions:

·       Staffing and Labour Hire:

-          Green Connect has a team of labourers that is available for temporary or short notice hire and are experienced in a range of jobs

-          Place young people and former refugees into organizations on a temporary or permanent basis

-          To hire staff, email or call Bron

·       Youth Employment Program:

-          For young people aged 15-24, not at or enjoying school or TAFE, unemployed, or have circumstances making it hard to get work

-          A funded program to help young people gain job skills

Register interest on the website

Mission Australia

Address: 71-77 Kembla Street, Wollongong

Phone: (02) 4255 9700

Website: www.missionaustralia.com.au

Provides a wide range of services including:

-          Disability inclusion and support

-          Family mentoring service for refugees

-          Mental health, alcohol and other drugs

-          Employment, skills and training

-          Children, youth, families and communities

-          Homelessness and social housing support

Other services such as, financial support, justice and corrections

Women Illawarra (Wollongong Women’s Information Service (WWIS))

Address: 170 Corrimal Street Wollongong

Phone: (02) 4228 1499

Website: www.wwis.org.au

WWIS provides a range of programs and support services for women in the Illawarra who are affected by domestic violence, isolation, marginalisation, disadvantage and other issues that affect their lives. WWIS also provide information, referral and support both face to face and by phone. We also offer a range of resources and facilities for women, including access to computers, internet, fax and photocopier and a meeting space. We are community based organisation run by women for women in the Illawarra.